Refund policy

At Emmastride Logistics, we are committed to providing reliable import, export, and logistics services. This Refund Policy explains the circumstances under which refunds may or may not be granted.

1. Service Fees

Refunds may be considered only if a service has not yet commenced. Once work has begun, including booking shipments, processing documentation, customs clearance, or transportation arrangements, refunds may not be available.

2. Shipping & Logistics Services

Payments made for shipping, freight, transportation, warehousing, customs clearance, or related logistics services are generally non-refundable after the service has been initiated.

3. Customer Cancellation

If you cancel your service request before processing begins, you may be eligible for a full or partial refund, less any administrative or processing charges already incurred.

4. Service Failure

If we are unable to provide the agreed service due to reasons within our control, we may offer one of the following:

A full refund.
A partial refund.
A credit toward future services.

The appropriate remedy will depend on the circumstances.

5. Non-Refundable Charges

The following charges are generally non-refundable:

Customs duties and taxes.
Government fees.
Port charges.
Carrier or shipping line fees.
Third-party service charges.
Insurance premiums (unless refunded by the insurer).

6. Delays Beyond Our Control

Refunds will not be provided for delays caused by circumstances beyond our reasonable control, including but not limited to:

Customs inspections.
Weather conditions.
Port congestion.
Government actions.
Carrier delays.
Force majeure events.

7. Damaged or Lost Cargo

Claims relating to damaged or lost cargo must be reported promptly after delivery. Where cargo insurance has been arranged, claims will be handled in accordance with the insurer’s terms and conditions.

8. Refund Processing

Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on the payment provider or financial institution.

9. Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact us: Emmastride Logistics